Pamela C Mty

Pissed

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Everything I received did not fit and it took months to receive. I wish I had my money back. Product is not marked correctly as well as not receiving the correct sizes. The product as far as the bras are put together very well, just not correct sizing. I have contact on numerous occations and still not satisfied. I have had these items for over 6 months still with their packing. can not wear. I would have never order from this company if I had know the item where not made in the USA, over seas sizing is not our sizes.
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Loss:
$120
Cons:
  • Improper sizing not true size and not correctly sized
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Natalie D Ibh
map-marker Santa Paula, California

Ripped off

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I bought $89 worth of things its been 3 months..still have not seen nothing
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Reason of review:
Order processing issue
Shelley P Dxz

They are scammers

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2UBest - They are scammers
I sent an e-mail to ask about my order, they can’t tell if or when it will delivered, I asked them to credit my card no response from them at all! I resent 2 or 3 emails at least 10 times, there phone # is fake! Order # 166208, they don’t even have the decency to reach out to me and answer my guestionsI would not recommend these people to anyone, the least they can do is e-mail me back! Please don’t get caught up like I did!!!! There site looked to good to be true so I blame myself as well, you can bet I will follow up with BBB and will take it higher if I have to, these people have know right to be in business, I will do everything I have to do to find out there correct info and get my money back.
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Pros:
  • Found this sight after looking at complaints about prime4choice
  • Product sounded good
Cons:
  • Want a refund
Reason of review:
Poor customer service
1 comment
Guest

Call your bank and do a chargeback.

JE

If you buy from them use paypal

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I'm currently in a dispute to get my money back, I only bought from them because their address was a US, Florida, address, obviously they're just a shell corporation who drop ships from China. I placed my order two weeks ago and emailed them the same day requesting that they cancel my order because of the length of time for just processing the order itself wasn't viewable until after the order was placed.

Then I relized there's another 5-20 days ascribed to shipping. I gave them 24 hours to respond to my email and then just opened and escalated a case with Paypal.

You're definitely better off not ordering from them in the first place, but hopefully all the experiences will steer everyone clear. Wish I found this site before!!

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Loss:
$31
Reason of review:
Poor customer service

Preferred solution: Full refund

Michelena L

PLEASE CANCEL AND REFUND ORDER NUMBER 163246.

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2UBest - PLEASE CANCEL AND REFUND ORDER NUMBER 163246.
2UBest - PLEASE CANCEL AND REFUND ORDER NUMBER 163246. - Image 2
Yes. They still haven't cancelled or refunded my money. I ordered some pants over a month ago.. Site just says its "processing" . I contacted them about cancel my order and refund money.... They replyed with *** copy and paste answer. I think Ill have to contact my credit card and dispute charges
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Reason of review:
Return, Exchange or Cancellation Policy
Anthee P

Scammers

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2UBest - Scammers
2UBest - Scammers - Image 2
Order placed on 10/4/18. Never arrived, nor even dispached. Seller stated that there are too many orders . Then, they stopped replying to my emails. I want a total refund!! Total loss of 75 euros.
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Reason of review:
Order processing issue
Joy P Tmw

Still waiting for my order a year later.

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I am still waiting for my order a year later. I have emailed 2UBest countless times. I have chatted on Facebook countless times. After about 4 months they just ignored me. It would appear that my order was shipped, got to China, and then disappeared.

It would help if Facebook could delete scam companies. It was a Facebook ad that I responded to.

My order number is 35635, placed on the 1st of August 2017.

From what I can see, there are a lot of other customers who have also been scammed by this company. And they are still trading. It seems nothing is being done to put them out of business.

I emailed them this morning again - a year after my order was placed. What a ripoff!

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Loss:
$32
Pros:
  • Looks of the goods i ordered
Cons:
  • Fact that my order did not arrive
Reason of review:
Problem with delivery

Preferred solution: Full refund

Mava B

Terrible stole my money!

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Put on my credit card first part of May and have never received merchandise! Never credited my card as requested! Sent several messages and was told it’s on its way, which was a lie! You can’t reach them by phone or on their site! Bad company to deal with!
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Reason of review:
Problem with delivery
1 comment
JE

Call your credit card company and have them reverse the charges. If you would have used Paypal you could have just opened a dispute with them, that what I ended up having to do.

2 months to receive an order I placed for clothing to go on vacation out of the country is just ludacris. I went on amazon and bought the same exact shirts for less and got them within three days.

Debra J Asb

I ordered 3 pairs of the pocket yoga pants 2 months ago!!

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2UBest - I ordered 3 pairs of the pocket yoga pants 2 months ago!!
I still have not received the 3 pair of yoga pants with a pocket!!!!! They must be on a slow boat from China!!!!!!!! They look like they would be great workout pants, but I now feel like I have been scammed!!!!!
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Reason of review:
Order processing issue
Sharon H Afv

Love my purchase! Took a long time to receive!

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It took more than a month to receive my order from this company, so I was beginning to get a bit skeptical. However, when I contacted them two weeks after placing my order by email, they replied within 24 hrs. The following day I received an email with a tracking number. The clothes are awesome! Really love them! Everything is exactly as it is pictured on the website. Prices are very reasonable. My only suggestion is to tell customers up front that their order can take 30 days to receive since they are being shipped from China. I'll order again and see how the second order goes.
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Reason of review:
Good quality
1 comment
Guest

I was given tracking # and tracking link that didn't work. Error.

Page cannot be found. So replied at email address given.

No such address exists- came back undeliverable. Can you give me the email address you used to get results, please.

Rachael Uuv

Wrong yoga pants

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Ordered an expensive pair of yoga pants from this company and received something completely different from what they advertised. Absolutely disgusting! When I tried to resolve the matter they offered $5 off my next purchase with them pffft!! Never again. They won’t answer my emails and are a complete scam!
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Reason of review:
Order processing issue
Anne L Nrm

I was scammed

I ordered some merchandise through 2ubest. My merchandise some how went to California. They did contact me and then asked me about the address. I noticed after the fact that there wasn't any street number. I contacted them again because my items were not deliverable. I have also asked for my money back and I haven't any response from them. I just sent out another email to their support team today. This has been going on since May 29,2018. We are now in August. It is companies like these that put online shopping a bad name. Especially the if you are purchasing through China. My daughter also thought she was purchasing through Florida. This is why I only do online shopping through reputable Companies like Penneys, Kohls etc..
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Loss:
$68
Cons:
  • Very little communication from them
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

The same thing happened to me! I was told it was delivered to California (I live in NY!) and when I told them this was incorrect and asked for a refund I never heard back. Lost $124

Obie B

Bought a pair of earbuds on JULY 27, 2018

I bought a pair of ear buds on face book sounded like a real good deal on July 27, 2018, I have yet to receive them, who do I contact, why does it take so long? Really disappointed, I dont like throwing money away!
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Reason of review:
Bad quality

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Ani B Pma

No customer service skills

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My situation is a little different. My mailman misdelivered my package to a neighbors home. They went back to the house but were unable to get the item back. I even went there and spoke to the idiot owner who said she returned it to sender (instead of walking it down the street to my house). I contacted 2Ubest asking for them to resend or refund. They said, and this is a quote, "its not our fault" Well, it's not MY fault either. It's their responsibility to get items to their customer so I feel THEY should take up the issue with the post office and make sure their customer is happy. Doesn't matter anyway as i've contacted my credit card company and they have already reversed the charge. At least my cc company knows what good customer service is...
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Loss:
$17
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Lynne B Lvv

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Verified Reviewer

Don't order from here

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I placed an order from a pop up on my phone. I am so sorry I did. First of all it took over a month to arrive. I emailed twice to ask if my item had shipped. Finally it came and it was not worth the money, poor quality. Now I have been trying for 2 weeks to return it. I have no return label, invoice, receipt , return address, nothing. It came in a bag with nothing else. I emailed them and they said they were sorry I was unhappy and they would send me a $5 coupon for my future purchase. Are they kidding??? I will never order form them again. I don't know what else to say but that they are not in a hurry to send your items or receive them back, I still don't know if they will let me return it. It may be a Goodwill item.
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Loss:
$2289
Reason of review:
Poor customer service

Preferred solution: Full refund

3 comments
Guest

OMG After several attempts to get the information for the return, they finally agreed to accept it back but letting me know I would have to pay for the return shipping. They wanted the order number, merchandise number all of which I don't have as I told them in my 1st email it came with no paper work.

Bottom line is it would cost me more to return it than the bra cost. The return address is in CHINA!!!

Guest

I'm going to the same problem ordered mine May 3rd emails about 5 times no response I sure wish I could have seen your review before I ordered ! I am going to report them to the Better Business Bureau !

Guest
reply icon Replying to comment of Guest-1494594

I know. I am going to try to remember to always check reviews before I order ANYTHING from ANYONE from now on.

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Stacey C Ano

Poor quality

Ordered 2 shirts alike (just two different colors). The order took well over a month to arrive. Upon delivery, one of the shirts was sewn so poorly that I am not even able to wear it. It took three emails before I received a response. The first asked what product. I advised. They then asked for photos. I complied. They came back and offered a $5 gift card to be used on next purchase. UN NO! That does not even cover the shipping let alone the shirt I cannot wear. After this I most def will not be shopping on their site again. Currently disputing the charge through Paypal. Awful products, and even worse customer service.
View full review
Loss:
$20
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

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